Exchange and return policies


If you wish to exchange or return an item purchased at https://www.organicproductsbyzoraya.com/ you can do so within a maximum of 30 days from the delivery date.

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If you wish to exchange your order for a different item or size, you will need to place a new order and process the return of the unwanted item.

All returned items must be in perfect condition, unused, unwashed, and with the tags attached. Items that do not meet these requirements will be refused.

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The customer must always request the return of the order via email: organicproductsbyzoraya@gmail.com or by phone at 1(973) 930 6246 you can call or leave a text message.

Once you have requested a return, please pack your items securely. It is important that you indicate on this document which items you wish to return.

Send the package to the following address:

 

Organic Products By Zoraya

378 E29th st apt 1 paterson nj 07514, USA 

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Send the package by going to the post office and sending it by registered mail or with acknowledgment of receipt, or you can arrange it with the courier company of your choice.

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Please note that for returns via mail or courier, Organic Products By Zoraya will not accept collect on delivery or cash-on-delivery shipments, and return shipping costs will not be refunded. The direct cost of returns will always be borne by the customer, except in the case of a manufacturing defect or fault. In such cases, Organic Products By Zoraya will cover all associated costs and process the refund of the order amount using the same payment method used.

 

WITHDRAWAL CONDITIONS

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  • The customer has the right to withdraw from the purchase within 30 calendar days following receipt of the item.
  • The product must be returned in its original packaging.
  • The product is unused and undamaged.
  • The product must have the receipt or proof of purchase
  • Sale items are not eligible for a refund
  • They cannot exchange a product for a new one.


To do this, you must send the order to the address written above. Once we receive the order and verify that it is in perfect condition, we will proceed with the refund of the price of the item(s). We will never refund the shipping cost.