At Organic Products By Zoraya, we value and respect the privacy of our customers. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website www.organicproductsbyzoraya.com
and when you make purchases or manage exchanges and returns.
1. Information we collect
We collect personal information that you voluntarily provide when you make a purchase, request a return, contact us, or use our website. This information may include:
Full name
Shipping and billing address
Phone number
Email address
Order and payment information
Any additional information you send us when requesting returns or exchanges
We do not collect financial data directly; payments are processed securely through external platforms.
2. Use of information
The information collected is used for the following purposes:
Process orders and manage shipments
Process requests for exchange, return or cancellation
Answer inquiries by email or phone
Improve the user experience on our website
Comply with legal and tax obligations
3. Change and Return Management
For exchanges or returns, the customer must contact us via email at organicproductsbyzoraya@gmail.com
or by phone at 1 (973) 930 6246. The information you provide during this process, including personal data and order details, will be used only to manage this request.
The customer must send the items to the following address:
Organic Products By Zoraya
378 E29th St Apt 1
Paterson, NJ 07514
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All information provided during this process will be kept confidential and used exclusively for the management of the application.
4. Data retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting and warranty obligations.
5. Sharing information with third parties
We do not sell, trade, or otherwise transfer your personal information to third parties, except:
Service providers needed to process orders, payments, and shipments
Legal obligations or requirements of competent authorities
Customer-selected courier companies for returns
These third parties comply with strict confidentiality standards and only use the information for authorized purposes.
6. Information Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
7. User Rights
You can request at any time:
Access your personal information
Correct incorrect data
Request the deletion of your information when it is no longer needed
Limit or withdraw your consent for the use of data in certain cases
To exercise these rights, you can contact us at:
Email: organicproductsbyzoraya@gmail.com
Telephone: 1 (973) 930 6246
8. Cookies
Our website may use cookies to improve your experience. You can configure your browser to block them or receive alerts, although some site features may not function correctly.
9. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with the corresponding date.
10. Contact
If you have any questions about this Privacy Policy or the handling of your personal data, you can contact us:
Organic Products By Zoraya
Email: organicproductsbyzoraya@gmail.com
Telephone: 1 (973) 930 6246
